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The Governance Corner

A forum for discussing issues in Independent School governance in the third decade of the 21st Century

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The Trump Trap #16: "I'd rather be popular than right!"

4/15/2017

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President George W. Bush said, during an interview, in 2009 that "I'd rather be right than be popular." His GOP successor, Donald Trump has taken the exact opposite tack. As evidenced this week by his newly-found interest in international intervention (a.k.a. bombing someone else), the current President is caught flailing around to do things that will increase his poll numbers. By any objective measure, Trump has had a disastrous first 100 days in office. His popularity is at an all-time low, his campaign promises have mostly been abandoned, and whatever agenda he entered office with is in tatters. Most of his actions have been to undercut or rip apart the policies put in place by previous presidents, particularly in the areas of economic regulation, the environment and, most famously, health care. Now everyone knows that tearing down is easy, rebuilding is a far more complex and challenging task. But, for some leaders, particularly those with fragile egos, decrying the work of your predecessor and making sweeping changes (needed or not) at least gives the impression of dynamic action and vision.

The reality, however, is quite different. While shaking things up is often quite enjoyed by the small minority who tend to be anti-admin and are quite happy to oppose for its own sake, for the vast, and mostly silent, majority of staff members, parents, students, and often Board members, this kind of disequilibrium is unsettling. To begin with, it undercuts what have been commonly held beliefs, namely that things have been going along pretty well. Not to say that there isn't always room for improvement, but most people like to see change that is reasoned, based upon a clear vision, and enacted in a well-organized and logical fashion. As a parent, I know that when school leadership changes and I am told how bad things were and how great they are about to become, I get a little resentful. To begin with, the underlying message is that I can't trust the school because what I have been told are great programmes, dedicated and productive teachers, and a visionary and effective administration team is not actually true. Apparently, in spite of the fact that my children and I have been quite happy with the quality of teaching and learning in the school, the new revealed "truth" is that things have been going to hell in a hand-basket! The more that this message is reinforced, the more that the confidence that parents have in the school declines, and the more likely they are to vote with their feet to find a better learning environment for their child.

In this case, rather than a change of leadership being a breath of fresh air to take an already good school to the next level, it becomes more of a bull in a china shop, smashing the fine china along with the cheap knock-offs. You see, no new leader can understand the complexities and strengths of a school in their first few months. As Donald Trump would say "it turns out that schools are complicated! Who knew?!" 

So what do you do if you are a new leader who has started off on this downward path? Stop. Learn. Rethink. It might be a little ego bruising to back away from a series of bad decisions, but the time to do it is before the real damage has been done. Pressing the reset button is sometimes the only way to get the train back on the tracks. The alternative is for everything to crash and burn - and, as in every train wreck, nobody blames the passengers!

​Next post, how to back down strategically.

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The Trump Trap #15: Prepare 3 Envelopes

4/10/2017

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Whatever your political leanings, there is one thing that most people can agree upon - the Trump Presidency is a leadership train wreck! Last post we talked about using distraction as a tool to draw attention away from a lack of progress on key issues, but in the case of the 45th President, distraction is less a strategy than it is a way of life. It would appear that for Donald Trump, there is very little that can hold his attention for any length of time. When he gets bored, or bogged down, or feeling in over his head, he doesn't bring closure, he just moves on to something else.

While, hopefully, it is not likely that a school leader would have a similar short attention span, many of us can get very enthusiastic about starting things, but lose momentum when it comes to actually finishing them off. As the initial excitement begins to wane, and the hard work begins, Heads can sometimes take their eye off of the ball and assume that everything is proceeding as planned, even if it isn't. This lesson isn't lost on the rest of the Senior Leadership Team who know that as the Head's attention fades, so does the sense of urgency for completing the task. So instead, team members get ready for the next exciting initiative rather than slugging away to finish off yesterday's "news". 

Heads who jump from initiative to initiative also tend to live from crisis to crisis. If there is no strategic vision of where they are going, problems tend to be addressed in isolation in order to be "solved" rather than approached in a systematic and systemic way as part of a larger cultural or organizational issue to be tackled. Bombing a Syrian airfield gets you a weekend of positive press, but doesn't even begin to tackle the roots causes of the brutal civil war which is ripping that country apart. Without a vision, a leader tends to devolve into a micro-manager who keeps him or herself busy by meddling in areas of other people's responsibility. They fiddle while Rome burns. 

The alternative to Distraction (which only works short-term) for struggling leaders is instead to resort to Deflection. Donald Trump is a master of deflection. He is the poster boy for the old story of the three envelopes. You know how it goes.

A new CEO, Head of School, or President of the United States arrives at his office and finds three sealed letters, numbered and sitting on his desk. On top of the letters is a short note from his predecessor. It simply states: "Open each of these letters in turn whenever you face a crisis." Not long after assuming command, he faces his first crisis - could be anything: Russiagate; Obamacare; North Korea - and he opens the first envelope. It says: "Blame me". Well, Trump is a master at this! 

"It's not Russia that's the issue, it's the fact that Obama tapped my phones!"
"No wonder I couldn't repeal and replace Obamacare - it was such a mess that nobody could fix it!"
"North Korea! Obama should have nuked them years ago!"

Having thrown his predecessor under the bus, he is no longer responsible for the situation, just stuck with it.

This week, having finally realized that maybe his ideas about Syria weren't particularly well-thought out, he first bombed them, and then opened the second envelope. It read: "Call for collective action. Give the problem over to NATO or the UN or the G7 or Congress." So America First is out the window, and the responsibility for solving the second crisis is pushed off to someone else. Deflection at its finest!

It's anyone's guess what the next crisis is going to be, but regardless of when it comes, he will go running for that third envelope. Its advice: "Prepare three envelopes."

There is a sobering message for school leaders in this Trumpian parable. Distraction (churning out a series of short-lived initiatives), or Deflection (blaming or passing on responsibility to someone else in the face of a crisis) have only one ultimate solution. Sooner, rather than later, you'll be preparing three envelopes!

Next post we will look at how a Leader can regain control of the train before it jumps the track!








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The Trump Trap #14: Leadership by Distraction

4/9/2017

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Years ago, I worked with an Assistant Superintendent who was a master of distraction. She was one of the most prolific administrators that I have known, producing a constant stream of initiatives coupled with considerable fanfare and hype. The only problem was that most of them never really went anywhere. Oh, for sure, there was a flurry of activity. There were Principals' meetings to outline the programme, committees struck, preliminary reports generated, and periodic updates on progress. But the reality was that, although announced with considerable energy, they invariably ran out of steam and, once they had become simply background noise, they were shoved to the back burner by an even newer, larger than life kick-off of the next "big thing"! There was the appearance of furious activity, but little or no accomplishment.

This week, Donald Trump engaged in a similar exercise of distraction only, in his case, on a global scale. With a faltering agenda, slumping job numbers, and an increasingly aggressive Congressional investigation into possible collusion with the Russians, the President needed to "change the channel" (an apt metaphor for a leader who gets his briefings from Fox News). The result was a two-pronged military show of strength. First was a generally ineffective air strike on Syria, destroying some fuel supplies and a few parked planes. The second was to send a naval task force towards the Korean Peninsula. Russia was forgotten, the health care fiasco was shoved aside, and the latest executive orders stripping away digital privacy were squeezed off of the front page. The other event which got sidelined was his historic meeting with the Chinese leadership. (At his club of course! Maybe the White House could become an Air BNB destination, it seems to be empty most of the time!) The "positive and productive" meeting produced nothing of consequence, but who cares? After all, 59 cruise missiles (at $1 million CDN a pop) were lobbed on to an airfield and did such minimal damage that the Syrian airforce was back launching raids from it the next day. The Chinese summit was pushed off of the front pages and replaced by eye-catching photos of things blowing up. 
So, for a weekend, the failures and shortfalls were ignored and Trump got a much personally needed pat on the back.

Heads often fall into the same trap. Many new Heads come in with highly hyped agendas for "change". As noted earlier, often they are things that they had picked up on as "priorities" in the interview process, or sometimes they were simply initiatives that they had put into place elsewhere and were hoping to replicate in their new school. More often than not, new leaders present slogans rather than strategies. And, while it is easy to proclaim a simplistic truism about a complex issue, or protracted process of needed change, it is much more difficult to hit the ground running in an organization about which you only had a generalized and superficial understanding walking in the door. The result is usually one of the two scenarios which have epitomized the Trump Presidency. The Head either goes off half-cocked and issues a series of "executive orders" which fall flat on their faces, or she or he announces exciting initiatives which then get obscured in their implementation by the constant introduction of the next "exciting" change. Board members, parents and even sometimes faculty and staff can often get confused by this fast pace of announced initiatives and assume (wrongly) that the last objective had been attained and that the school was striding to the next great accomplishment.

Leadership by distraction only lasts for so long before someone begins to ask pointed questions about actual progress and demonstrative outcomes. If the Head doesn't have a good answer and a track record of achievement to point to, it's time that she or he "prepares three envelopes"! 

More about that next post...




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The Trump Trap #13: Leadership by Fear

4/2/2017

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Fear is Donald's trump card. He bluffs his opponents in the high stakes card game of governing by threats and intimidation. As President, he rattles his electoral sabre at the GOP Freedom Caucus - threatening personal defeat in the primaries leading up to the 2018 election; he warns business and industry that he will drive their stock prices down if they dare to oppose his economic agenda; he boycotts media outlets that report on his foibles; and, threatens to sideline intelligence agencies who persist in turning up damaging information about his personal dealings and questionable contacts. As an individual, he lashes out over Twitter or in public pronouncements - who can ever forget his comment that if Hilary Clinton won the election, maybe the "Second Amendment folks" (a.k.a. gun owners and advocates) could take care of her. He uses name calling and public "shaming" as a vehicle to discredit or marginalize anyone who disagrees with him. Donald Trump weaponized the use of "alternative facts" (lies) and vague "many people are saying" claims (unattributed gossip) as a means to eliminate legitimate dissent. Although he sees this as flexing his muscles and demonstrating his power - the reality is that this is a clear indication of his fundamental weakness. You see, Donald Trump tries to use fear as a club, but it is fundamentally because deep down, he is deathly afraid himself. Afraid that people will see through his facade. Afraid that his lack of experience and expertise will be laid bare. Afraid that his incompetence, irrationality and unpredictability will cause him to lose his job and expose him as a total failure.

Now, I don't know any school leaders that are mini-Donald Trumps, but I have worked with, and observed a number who come pretty close in their own way. These are the ones who put personal power and position status over team building and school improvement. They are the sun kings of their buildings: "L'Ecole c'est moi!' They are the posers, people who, like the current President, have a bit of a churning in the pit of their stomach because they know that they are in over their heads. However, rather than admit it and focus on learning and growing, they double down on their ignorance through grand proclamations or denouncements of their predecessors. The systematically marginalize their strongest administrators and surround themselves with weak surrogates. They create that atmosphere within which no-one dares speak truth to power; people keep their heads down so as not to get noticed; and the best and the brightest quietly leave to find opportunities elsewhere. 

With the faculty and staff cowed and fearing for their jobs, the main safeguards against the growth of this kind of cult of personality within a school, are the Board and parent body. So how do you identify the "Donald Trump lite" mini-me's that infect some our schools?  Well, the master in the White House gives you the tools. Five simple questions will help parents and Board members assess your own culture of fear:

1. Is the school leader more busy tearing down than building up?
2. Are you seeing abnormal turnover of administration and senior staff?
3. Is there a "selfie" culture around the Head where you hear a lot about "my team"; "my vision", "my decision" - or the Trumpian conceit of talking himself in the third person as in "tell them that this is what Trump wants" ?
4. Is there a re-writing of history? Does the school leader act as if until she arrived things were going to hell in a hand-basket - that she is here "To make [your school name here] great again!"?
5. Is there the faint smell of panic constantly in the air? Where activity and the pace of change are almost manic - where the atmosphere has changed so much and so quickly that it is hard to remember how calm and productive things used to be?

These are the warning signs - we all see them in the White House - hopefully you don't see them in your own school.

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    Author

    Dr. Jim Christopher
    has been working with Boards and Heads on Governance issues for the past 15 years. He is a former Superintendent of Schools, ED of the Canadian Association of Independent Schools and Canadian Educational Standards Institute and is the author of a number of books and articles of education and governance. His latest book, Beyond the Manual: A Realist's Guide to Independent School Governance is available on iTunes or at https://www.smashwords.com/books/view/388729

    View my profile on LinkedIn
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