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The Governance Corner

A forum for discussing issues in Independent School governance in the second decade of the 21st Century

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Avoiding the Trump Trap: Lessons for Good Governance

12/12/2017

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As we close the book on Donald Trump’s first year in office, I think that we have finally seen all of the signature moves in his playbook. That doesn’t mean that he has settled down and, from now on, will be following a more presidential path. Instead, what has emerged is a pattern. There has been a fear that after a raft of bizarre and often counterproductive comments and actions, that this chaos would become normalized and we would no longer be shocked or surprised by anything.
 While this is somewhat true, and the shock value has dissipated, something more interesting has emerged. The chaotic has become the predictable. Based upon the patterns established over the last twelve months, political opponents, pundits, and the general population are now able to prepare for expected outcomes or actions and, rather than be thrown off by them, are ready to respond and counter. The club of the presidency has now become more like a Nerf bat!
 
You might be surprised to discover that school leaders can also demonstrate this kind of spectacular incompetence without being fired. There are a number of reasons for this Teflon effect whereby nothing bad sticks to the Head, and she or he seems to be gliding along untouched by the chaos that they have unleashed. There are five key factors that might allow a leader to escape real accountability for their misdeeds during her or his first couple of years on the job:
 

1.  A lack of effective oversight
: Far too many Boards are absentee landlords when it comes to exercising their fiduciary responsibilities towards the successful continuity of the organizational health of the school. The tendency is to focus on the easily measurable (balanced budgets, enrolment statistics, fundraising targets, etc.), rather than plunging into the murkier depths of leadership culture and staff morale.


2.  The Honeymoon Effect: Everyone expects some disequilibrium during a period of transition and change. If the new leader says the right things about the positive impact that she or he is having on the organization, they can paint nay-sayers as traditionalists who are stuck in the past or as people who benefited from the way that the outgoing Head ran things and are now bitter about the “newer and fairer” regime. (Remember: “Drain the Swamp”?)  All in all, most teachers and parents are generous in their thinking and sincerely desire to give a new leader the benefit of the doubt. This can effectively shield a Head from any form of close scrutiny in the short term.  

3.   A Jekyll and Hyde Approach to Leadership: In a large school, middle level leadership positions can often play a buffering approach between the Head and the school community. If a school leader plays the Dr. Jekyll role in public – thoughtful, positive, and interested in dialogue with all stakeholders – and only reveals his more authoritarian and dismissive Mr. Hyde attributes behind closed doors, then only his immediate reports see the full picture. They often get “credited” with the erratic decision-making and general sense of disorganization that can more rightly be laid at the door of the Head.

4.  Extended Transitions: An unintended consequence of making major organizational change in the first months of a Headship is its impact upon the perception of leadership at the school. If the established leadership team stays the same for the first year of a Head’s tenure, then any changes (for good or ill) will rightly be seen as a product of the new leader’s influence on the policies and practices of the school.
 
 As a result, poor decision-making, or organizational chaos in a system that was previously working well, will be generally seen as a product of the actions of the Head. On the other hand, if there are major changes in personnel, then the responsibility becomes diffused and you hear a lot of talk about “steep learning curves” and “rookie mistakes”. The focus shifts to the newbies and away from their leader.

5.  Self-preservation:
Over the years, I have worked with a number of Boards who have realized very early in a new Head’s tenure, that they had made a mistake. After having invested in an often quite expensive search process, and having engaged in a communications blitz praising and celebrating the resulting “outstanding” hire, Boards are often reluctant to issue a mea culpa statement – “Just kidding folks, our choice stunk!”
 
After a reasonable face-saving period of a couple of years the Head suddenly finds a new opportunity elsewhere and the Board cries a few crocodile tears and thankfully moves on. In fairness, I have noticed over the last decade that decade that many Boards have been moving much faster in this regard, taking advantage of probationary clauses in contracts or quality guarantees from headhunters to “cut bait” earlier.

​This series of blog posts has been written as a cautionary tale with two distinct audiences.
 
For Boards, it is a reminder to pay attention to what is happening under the surface in the school under your care. These collected posts outline the sorts of danger signs that you should watch for as you exercise your stewardship over the long-term health of the school. If Donald Trump has taught us anything, it’s that it is much easier, and faster, to destroy than it is to build. A few years of poor leadership can hollow out a well-functioning school by driving the best and the brightest out the door and bringing the school improvement process to a grinding halt.
 
For aspiring school leaders, this is a little reminder about what not to do! Stepping into your first school leadership role is a scary thing. Everyone before who has sat in your chair, was a star in their previous position and everyone walked into this office with a head full of plans and a heart full of hope for the future. Some made a real difference in the positive growth of the school, many did no harm, and a few tore down more than they built up. Don’t be one of the latter group!
 
My only advice to you is to take it slow; build on the experience of your predecessor and on the expertise and internal credibility of your leadership team. Be honest and open in your communications. Admit when you don’t know something and own up to your mistakes (because we all make them!)
 
Play the long game and you will probably last long enough to see the realization of your vision.
 
 
 
 
 
 
 
 

 


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The Trump Trap #20: Implausible Deniability

11/1/2017

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Amazingly, it has been almost a year since the election of Donald Trump to the Presidency. As we have observed through the first 19 "traps", his leadership style has led him to plunge a relatively stable (although far from perfect) system into unproductive chaos, and damage the country's reputation in the global community. His personality and communication preferences have resulted in a wide-range of self-inflicted wounds and his lack of evident work ethic and rigour have set new performance lows for the office.

If he was a school leader, she or he would be well past the point of no return. The question would not be if they would be fired, but when. Having said that, I have seen many Heads and Directors on the ropes who have not yet seen the writing on the wall, and so continually point the finger, blame others or, and this is my personal favourite, claim that they know absolutely nothing about people who are working for them and what they are doing!

Donald Trump is the master of denying knowing people whom he has closely worked with. How can he be accountable for their misdeeds? He doesn't even know who they are! "George 'what's his name' colluded with the Russians? Never heard of him!"  "What? We have troops in Niger? I'm only the Commander in Chief, the generals are in charge of that stuff."

School leaders have been known to try the same tactic with as little success. The underperforming teacher? "First that I have heard of it! Sounds like the Director of Academics isn't doing his job!" Over budget? "I'd know nothing about that! You'd have to check with the CFO and the Finance Committee, guess they aren't doing their oversight effectively." The school's reputation is tanking? "The school is better than ever! Must be the Communications department that is letting us down."

At the end of the day, no matter how many buses you have in your fleet to throw people under, it all comes down to the leader. You are ultimately responsible for what happens on your campus (and school bus, and sporting event, and school dance, etc.). An upset parent, disgruntled staff member, or irate Board Trustee has no interest in hearing your deflections. They don't care whose job it was in the first place, they want action from you. For an experienced school administrator, "I didn't know!" or "It's not my fault!" are not just unacceptable excuses, they are an admission of neglect, disinterest, or complete incompetence.

While most Heads won't have their records taken in front of a Grand Jury, they can easily be convicted in the court of public opinion. No matter how many times you deflect and sacrifice your team for your own survival, you are only delaying the inevitable. Ultimately it is the Head of School (or the President) who is responsible for what happens on their watch. As as everyone knows, when you are sinking in quicksand, you can only stand on other people's shoulders for so long.

Once you have pushed them under the surface, there is nowhere for you to go but down. 


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The Trump Trap #19: Don't Pick a Fight that you can't win!

10/18/2017

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This week the news has been full of the story of President Trump telling the wife of a soldier who had been killed in the line of duty in Niger that: "he knew what he signed up for, but I guess it still hurt." To be honest, I have no doubt that this was just a clumsy comment, with no ill intent, delivered by a remarkably inarticulate President. But of course, it blew up in his face as an example of his insensitivity to the suffering of a war widow, instead of making amends, offering a humble apology for his turn of phrase, and delivering a more polished and scripted (undoubtedly by someone else) version of what he meant, he jumped to his own defence. He denied it, said that he had proof of what he had "actually" said, and blamed first the Democratic politician who had called him out on it, and then accused the mother of the deceased of misquoting him. The resulting firestorm took a stumble and changed it into an affront!

All too often, school leaders make the same mistake. Faced with a challenging question in a parent town hall, or staff meeting, or even in an individual conversation, they immediately jump to their own defence by trying to "set the person straight", or portraying them as distorting the facts, or pointing the finger elsewhere. This never works as a strategy. Like with the family of Sgt. La David Johnson, the  "unintended" outcomes of taking this route are almost always the same:

1. The questioner feels put down and disrespected. Even if they are right, they feel embarrassed and centred out in front of their peers;
2. There is an "us and them" or win/lose conflict created where none needs to exist;
3. The issue becomes politicized, positions harden, and a meeting of minds becomes much more difficult if not impossible;
4. The incident stifles dissent and discourages honest and open dialogue. Why speak truth (as you see it) to power if you are just going to get dressed down; and,
5. The leader misses the opportunity both to directly engage on an issue which may fester into a larger problem, and to receive some direct feedback.


Although it can often be challenging in the moment, school leaders should welcome every opportunity to make their case in a public forum. If they are unable to articulate their position effectively enough to convince their audience, then it is usually a good time to reflect to be certain that what they are saying is actually accurate, or whether there is a need to revisit an issue to see if there is a better way forward.
And, while there is no question that in most cases a Head or Senior Administrator can use the status of their position to bully questioners into silence, it is a pyrrhic victory. A small rhetorical win in the moment can do long term damage to their relationships and credibility.

An effective leader doesn't describe their critics as "wacky" (as Trump did this week). Whether right or wrong, leaders should embrace the chance to engage in positive thoughtful dialogue with their stakeholders. It is always the best way to go.

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The Trump Trap #18: You did it, you own it! You didn't do it, you still own it!

10/1/2017

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In the last post we looked at three classic Trumpian approaches to avoiding responsibility when something goes wrong - deflect, distract, attack. The upside of each of these strategies is that they temporarily take the heat off - the downsides are equally clear - they are temporary respites at best and, each time you use one or all, you chip away at your own credibility and ability to take action in the future.

So, when faced with an criticism of your school, a programme or teacher, or one of your own decisions, what should you do? Here are five reasons why, when things go wrong, you should own it:

1. Ownership gives you control: Now let's be clear, in most cases you are not actually at fault. People understand that you might have inherited systemic issues or questionable practices. Often, until they blow up in your face, you might not have been aware that they existed. But, that is not a time for finger pointing, in fact, it's just the opposite. The first step to solving a problem is let people (students, staff, parents) know that you are future focused and are committed to making things work, rather than assigning blame. A school leader who is seen as being invested in taking constructive action will find that even the most vocal critics are keen to pitch in. People want to be part of the solution, not the problem.

2. Ownership builds a collaborative culture: There is nothing more discouraging for a faculty or leadership team than watching a leader off-load a problem to someone else and demand a quick solution. Accountability is a shared responsibility. Unless you want to be known as someone who throws her or his colleagues under the bus whenever something goes wrong, then your best path forward is to roll up your sleeves and be part of a group effort to make things right. That doesn't mean that you have to take charge, or do it alone, but you have to be a supportive member of the team and let your colleagues know that you have their backs as they work to find a solution.

3. Ownership buys you credit and credibility: This might sound a bit crass, but there is nothing wrong in being seen as a person who gets things done, a fixer. Once people see you as a leader who takes action when a problem is identified, they are much more likely to get behind you when the next issue arises. Most school leaders are not brought down by a major crisis, but are more likely to be brought to their knees by a thousand tiny cuts. If you get a reputation as a deflector/distractor/attacker you make yourself irrelevant and expendable. Parents, faculty and students want someone who takes their concerns seriously and who takes deliberate action to address them.

4. Ownership gives you the strength withstand attacks: This is a corollary of the  previous point but is worthy of its own mention. Not every criticism or complaint is justified. Sometimes there are philosophical disagreements (about homework, discipline, standards, etc.), sometimes people are misinformed, or sometimes they just have a personal grudge. If you are seen as someone who quickly addresses serious problems, then if you refuse to act on a particular issue, people will usually assume that it was "fake news". The fact that you didn't take action says more about the issue than it does about you.

5. Ownership strengthens the "brand" of the school and your leadership team: Most schools rise or fall on the word of mouth reputation that they have in the community. Taking ownership of issues as they arise, communicating honestly and openly with your stakeholders, and admitting to shortcomings instead of just over-hyping your successes will build trust and respect. You can learn one thing from Donald Trump, if all you ever say is how "great", "fantastic", "best ever" you are, sooner or later people will tune you out and when something really great happens you will have debased the currency of your credibility to the point where no-one will listen.

If you want to avoid the "Trump Trap" in issue management - own it! It pays great dividends and it makes you a better leader.




















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The Trump Trap #17: Doubling Down on Mistakes

9/30/2017

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To be honest, I stopped writing this series of blogs in March because I assumed, wrongly, that virtually every classic leadership mistake possible had been made in the first few months of the Trump administration. Needless to say, I was naively optimistic!

The past month has seen a remarkable series of examples of the President picking fights in order to somehow bolster his popularity or perhaps deflect attention from his notable lack of accomplishments. Whether it was ratcheting up war rhetoric with North Korea or denouncing professional sports figures for exercising their Constitutional rights or slamming the Mayor of San Juan for daring to criticize the pace and extent of federal relief efforts to Puerto Rico, Trump has used his "bully pulpit" to pit people against one another and to incite controversy where none should exist.

Weak school leaders often follow the same path. When confronted with problematic logistical issues or poor programme performance, their first response is to deflect, distract, or attack. Deflection is the easiest and quickest way to duck an issue. Faced with a criticism? Blame someone else. Blame your predecessor or another administrator or department head or a specific teacher. Express your disappointment and frustration and side with the "critic". I have often seen school leaders fall into this trap. When in doubt - fire, demote, or discipline someone. Sidestep the fact that you were clearly asleep at the switch. Tom Price spent $1million on chartering planes on Trump's watch - gone! The French programme is struggling - demote the department head!

Distraction works well too. An initiative is floundering, ignore it and start a new one! I worked with a Superintendent who was a master at this. She continuously brought in new programmes with great fanfare. The Principals were called in, PD dollars flowed, and great promises made. After the first blush, momentum would dissipate and things would eventually stall. Rather than address the challenges, they were ignored and a whole new initiative would be announced instead. The first plan died a quiet death, the new one went through the same pattern, and so on.

The third, and most damaging response to criticism is to attack. Fake News! Shoot the messenger and claim that their concerns are really misinformation and a deliberate attempt to discredit the leader. Honest observations are disregarded and characterized as rumour/innuendo or sour grapes or just general negativity. There is no self-reflection or admission that perhaps there is some truth to the charge.

This morning, Donald Trump responded to pleas for help from Puerto Rico by saying:

​"The Mayor of San Juan, who was very complimentary only a few days ago, has now been told by the Democrats that you must be nasty to Trump, ... Such poor leadership ability by the Mayor of San Juan, and others in Puerto Rico, who are not able to get their workers to help. They want everything to be done for them when it should be a community effort."

Thankfully, no school leader that I have worked with over the years has ever been quite as bad as this, but some have come dangerously close!

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The Trump Trap #16: "I'd rather be popular than right!"

4/15/2017

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President George W. Bush said, during an interview, in 2009 that "I'd rather be right than be popular." His GOP successor, Donald Trump has taken the exact opposite tack. As evidenced this week by his newly-found interest in international intervention (a.k.a. bombing someone else), the current President is caught flailing around to do things that will increase his poll numbers. By any objective measure, Trump has had a disastrous first 100 days in office. His popularity is at an all-time low, his campaign promises have mostly been abandoned, and whatever agenda he entered office with is in tatters. Most of his actions have been to undercut or rip apart the policies put in place by previous presidents, particularly in the areas of economic regulation, the environment and, most famously, health care. Now everyone knows that tearing down is easy, rebuilding is a far more complex and challenging task. But, for some leaders, particularly those with fragile egos, decrying the work of your predecessor and making sweeping changes (needed or not) at least gives the impression of dynamic action and vision.

The reality, however, is quite different. While shaking things up is often quite enjoyed by the small minority who tend to be anti-admin and are quite happy to oppose for its own sake, for the vast, and mostly silent, majority of staff members, parents, students, and often Board members, this kind of disequilibrium is unsettling. To begin with, it undercuts what have been commonly held beliefs, namely that things have been going along pretty well. Not to say that there isn't always room for improvement, but most people like to see change that is reasoned, based upon a clear vision, and enacted in a well-organized and logical fashion. As a parent, I know that when school leadership changes and I am told how bad things were and how great they are about to become, I get a little resentful. To begin with, the underlying message is that I can't trust the school because what I have been told are great programmes, dedicated and productive teachers, and a visionary and effective administration team is not actually true. Apparently, in spite of the fact that my children and I have been quite happy with the quality of teaching and learning in the school, the new revealed "truth" is that things have been going to hell in a hand-basket! The more that this message is reinforced, the more that the confidence that parents have in the school declines, and the more likely they are to vote with their feet to find a better learning environment for their child.

In this case, rather than a change of leadership being a breath of fresh air to take an already good school to the next level, it becomes more of a bull in a china shop, smashing the fine china along with the cheap knock-offs. You see, no new leader can understand the complexities and strengths of a school in their first few months. As Donald Trump would say "it turns out that schools are complicated! Who knew?!" 

So what do you do if you are a new leader who has started off on this downward path? Stop. Learn. Rethink. It might be a little ego bruising to back away from a series of bad decisions, but the time to do it is before the real damage has been done. Pressing the reset button is sometimes the only way to get the train back on the tracks. The alternative is for everything to crash and burn - and, as in every train wreck, nobody blames the passengers!

​Next post, how to back down strategically.

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The Trump Trap #15: Prepare 3 Envelopes

4/10/2017

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Whatever your political leanings, there is one thing that most people can agree upon - the Trump Presidency is a leadership train wreck! Last post we talked about using distraction as a tool to draw attention away from a lack of progress on key issues, but in the case of the 45th President, distraction is less a strategy than it is a way of life. It would appear that for Donald Trump, there is very little that can hold his attention for any length of time. When he gets bored, or bogged down, or feeling in over his head, he doesn't bring closure, he just moves on to something else.

While, hopefully, it is not likely that a school leader would have a similar short attention span, many of us can get very enthusiastic about starting things, but lose momentum when it comes to actually finishing them off. As the initial excitement begins to wane, and the hard work begins, Heads can sometimes take their eye off of the ball and assume that everything is proceeding as planned, even if it isn't. This lesson isn't lost on the rest of the Senior Leadership Team who know that as the Head's attention fades, so does the sense of urgency for completing the task. So instead, team members get ready for the next exciting initiative rather than slugging away to finish off yesterday's "news". 

Heads who jump from initiative to initiative also tend to live from crisis to crisis. If there is no strategic vision of where they are going, problems tend to be addressed in isolation in order to be "solved" rather than approached in a systematic and systemic way as part of a larger cultural or organizational issue to be tackled. Bombing a Syrian airfield gets you a weekend of positive press, but doesn't even begin to tackle the roots causes of the brutal civil war which is ripping that country apart. Without a vision, a leader tends to devolve into a micro-manager who keeps him or herself busy by meddling in areas of other people's responsibility. They fiddle while Rome burns. 

The alternative to Distraction (which only works short-term) for struggling leaders is instead to resort to Deflection. Donald Trump is a master of deflection. He is the poster boy for the old story of the three envelopes. You know how it goes.

A new CEO, Head of School, or President of the United States arrives at his office and finds three sealed letters, numbered and sitting on his desk. On top of the letters is a short note from his predecessor. It simply states: "Open each of these letters in turn whenever you face a crisis." Not long after assuming command, he faces his first crisis - could be anything: Russiagate; Obamacare; North Korea - and he opens the first envelope. It says: "Blame me". Well, Trump is a master at this! 

"It's not Russia that's the issue, it's the fact that Obama tapped my phones!"
"No wonder I couldn't repeal and replace Obamacare - it was such a mess that nobody could fix it!"
"North Korea! Obama should have nuked them years ago!"

Having thrown his predecessor under the bus, he is no longer responsible for the situation, just stuck with it.

This week, having finally realized that maybe his ideas about Syria weren't particularly well-thought out, he first bombed them, and then opened the second envelope. It read: "Call for collective action. Give the problem over to NATO or the UN or the G7 or Congress." So America First is out the window, and the responsibility for solving the second crisis is pushed off to someone else. Deflection at its finest!

It's anyone's guess what the next crisis is going to be, but regardless of when it comes, he will go running for that third envelope. Its advice: "Prepare three envelopes."

There is a sobering message for school leaders in this Trumpian parable. Distraction (churning out a series of short-lived initiatives), or Deflection (blaming or passing on responsibility to someone else in the face of a crisis) have only one ultimate solution. Sooner, rather than later, you'll be preparing three envelopes!

Next post we will look at how a Leader can regain control of the train before it jumps the track!








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The Trump Trap #14: Leadership by Distraction

4/9/2017

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Years ago, I worked with an Assistant Superintendent who was a master of distraction. She was one of the most prolific administrators that I have known, producing a constant stream of initiatives coupled with considerable fanfare and hype. The only problem was that most of them never really went anywhere. Oh, for sure, there was a flurry of activity. There were Principals' meetings to outline the programme, committees struck, preliminary reports generated, and periodic updates on progress. But the reality was that, although announced with considerable energy, they invariably ran out of steam and, once they had become simply background noise, they were shoved to the back burner by an even newer, larger than life kick-off of the next "big thing"! There was the appearance of furious activity, but little or no accomplishment.

This week, Donald Trump engaged in a similar exercise of distraction only, in his case, on a global scale. With a faltering agenda, slumping job numbers, and an increasingly aggressive Congressional investigation into possible collusion with the Russians, the President needed to "change the channel" (an apt metaphor for a leader who gets his briefings from Fox News). The result was a two-pronged military show of strength. First was a generally ineffective air strike on Syria, destroying some fuel supplies and a few parked planes. The second was to send a naval task force towards the Korean Peninsula. Russia was forgotten, the health care fiasco was shoved aside, and the latest executive orders stripping away digital privacy were squeezed off of the front page. The other event which got sidelined was his historic meeting with the Chinese leadership. (At his club of course! Maybe the White House could become an Air BNB destination, it seems to be empty most of the time!) The "positive and productive" meeting produced nothing of consequence, but who cares? After all, 59 cruise missiles (at $1 million CDN a pop) were lobbed on to an airfield and did such minimal damage that the Syrian airforce was back launching raids from it the next day. The Chinese summit was pushed off of the front pages and replaced by eye-catching photos of things blowing up. 
So, for a weekend, the failures and shortfalls were ignored and Trump got a much personally needed pat on the back.

Heads often fall into the same trap. Many new Heads come in with highly hyped agendas for "change". As noted earlier, often they are things that they had picked up on as "priorities" in the interview process, or sometimes they were simply initiatives that they had put into place elsewhere and were hoping to replicate in their new school. More often than not, new leaders present slogans rather than strategies. And, while it is easy to proclaim a simplistic truism about a complex issue, or protracted process of needed change, it is much more difficult to hit the ground running in an organization about which you only had a generalized and superficial understanding walking in the door. The result is usually one of the two scenarios which have epitomized the Trump Presidency. The Head either goes off half-cocked and issues a series of "executive orders" which fall flat on their faces, or she or he announces exciting initiatives which then get obscured in their implementation by the constant introduction of the next "exciting" change. Board members, parents and even sometimes faculty and staff can often get confused by this fast pace of announced initiatives and assume (wrongly) that the last objective had been attained and that the school was striding to the next great accomplishment.

Leadership by distraction only lasts for so long before someone begins to ask pointed questions about actual progress and demonstrative outcomes. If the Head doesn't have a good answer and a track record of achievement to point to, it's time that she or he "prepares three envelopes"! 

More about that next post...




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The Trump Trap #13: Leadership by Fear

4/2/2017

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Fear is Donald's trump card. He bluffs his opponents in the high stakes card game of governing by threats and intimidation. As President, he rattles his electoral sabre at the GOP Freedom Caucus - threatening personal defeat in the primaries leading up to the 2018 election; he warns business and industry that he will drive their stock prices down if they dare to oppose his economic agenda; he boycotts media outlets that report on his foibles; and, threatens to sideline intelligence agencies who persist in turning up damaging information about his personal dealings and questionable contacts. As an individual, he lashes out over Twitter or in public pronouncements - who can ever forget his comment that if Hilary Clinton won the election, maybe the "Second Amendment folks" (a.k.a. gun owners and advocates) could take care of her. He uses name calling and public "shaming" as a vehicle to discredit or marginalize anyone who disagrees with him. Donald Trump weaponized the use of "alternative facts" (lies) and vague "many people are saying" claims (unattributed gossip) as a means to eliminate legitimate dissent. Although he sees this as flexing his muscles and demonstrating his power - the reality is that this is a clear indication of his fundamental weakness. You see, Donald Trump tries to use fear as a club, but it is fundamentally because deep down, he is deathly afraid himself. Afraid that people will see through his facade. Afraid that his lack of experience and expertise will be laid bare. Afraid that his incompetence, irrationality and unpredictability will cause him to lose his job and expose him as a total failure.

Now, I don't know any school leaders that are mini-Donald Trumps, but I have worked with, and observed a number who come pretty close in their own way. These are the ones who put personal power and position status over team building and school improvement. They are the sun kings of their buildings: "L'Ecole c'est moi!' They are the posers, people who, like the current President, have a bit of a churning in the pit of their stomach because they know that they are in over their heads. However, rather than admit it and focus on learning and growing, they double down on their ignorance through grand proclamations or denouncements of their predecessors. The systematically marginalize their strongest administrators and surround themselves with weak surrogates. They create that atmosphere within which no-one dares speak truth to power; people keep their heads down so as not to get noticed; and the best and the brightest quietly leave to find opportunities elsewhere. 

With the faculty and staff cowed and fearing for their jobs, the main safeguards against the growth of this kind of cult of personality within a school, are the Board and parent body. So how do you identify the "Donald Trump lite" mini-me's that infect some our schools?  Well, the master in the White House gives you the tools. Five simple questions will help parents and Board members assess your own culture of fear:

1. Is the school leader more busy tearing down than building up?
2. Are you seeing abnormal turnover of administration and senior staff?
3. Is there a "selfie" culture around the Head where you hear a lot about "my team"; "my vision", "my decision" - or the Trumpian conceit of talking himself in the third person as in "tell them that this is what Trump wants" ?
4. Is there a re-writing of history? Does the school leader act as if until she arrived things were going to hell in a hand-basket - that she is here "To make [your school name here] great again!"?
5. Is there the faint smell of panic constantly in the air? Where activity and the pace of change are almost manic - where the atmosphere has changed so much and so quickly that it is hard to remember how calm and productive things used to be?

These are the warning signs - we all see them in the White House - hopefully you don't see them in your own school.

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The Trump Trap #12: Big Mouth, Small Ears

3/29/2017

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When you are on send all of the time, it is really difficult to listen to anyone else. Donald Trump is the poster-boy for leaders who are constantly communicating out, but rarely take the time to hear anyone else. Countless reports have commented upon his inattention to detail, his disinterest in understanding the complexities of an issue, and his focus on achieving closure and moving on. "The Art of the Deal" is a window on a strategy of communications in which there is no interest in having a meeting of the minds, but rather just engaging in old-fashioned horse trading where there are clear winners and losers.

We live in an era of “electronic town halls” which, as Neil Postman points out, bear little resemblance to their eighteenth century face to face counterparts. He calls them a “packaged, televised pseudo-event”. Information is disseminated through robo-calls or email “blasts”. Thoughtful, well-written letters to the editor, reflecting on the issues of the day have been replaced by vitriolic on-line “comments” which make pronouncements, or try to score political points, without any pretence of attempting to engage in a meaningful dialogue on a topic or news story. We share “personal” stories on Facebook – in a kind of “look at me, look at me” attempt to publicize the fleeting and often mundane happenings of our day to day lives, and many of us work hard to appear clever or profound throughout the day in 140 characters or fewer on Twitter. In a society of multi-taskers and short attention spans – the sound-bite is king! As a result, we have become a society of "posers". It is hardly surprising that the most common photos taken these days are selfies. After all, why record a scene or event without having ourselves front and centre? 

In many schools, Heads are equally walled off from really listening to their various stakeholders. Aside from Board meetings, most school leaders do not get much authentic feedback from anyone else. Staff meetings, and leadership team meetings are all too often echo chambers, in which challenging the Head on too many issues might get you persona non grata status around the table so, as a result, dissent gets either tuned out or suppressed. Parents, en masse, rarely get a chance to give collective voice to concerns either. Contact with administrators in general tends to be fleeting and superficial and large meetings are usually set up to disseminate information rather than to solicit new ideas and perceptions.

So, as a school leader, what can you do? Surveying is helpful. Anonymous "survey monkey" style surveys for parents, staff, and even students can glean you great insights into the general mood and perceptions of your various stakeholders. Focus groups, with an outside facilitator, can also gain you access to some voices that might otherwise go unheard. And, most importantly, managing by walking around. Taking time to talk and listen, and to demonstrate that you really value what is being said to you. Be careful not to take the "cocktail party" approach when you are having a conversation with parents, or staff where you are looking over their shoulders for someone more "interesting" to connect with. Little, personal things help to break down barriers and counter the cold, hard world of electronic communications.

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We now really do live in McLuhan’s “global village”. It is our challenge to insure that it is not a village made up of individual, isolated e-huts but rather a place where we can still hold on to the human dimension of our personal relationships. A place where we all stop before we press the send button and ask ourselves – “would we say this to a real person’s face, or have we become a dehumanized society that takes shots at each other’s impersonal avatars and screen names”?

Technology can bring us together, or drive us apart. It’s up to us to choose. In the meantime work on being a human, not a bot!

Next post, what you can learn by listening...





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    Author

    Dr. Jim Christopher
    has been working with Boards and Heads on Governance issues for the past 15 years. He is a former Superintendent of Schools, ED of the Canadian Association of Independent Schools and Canadian Educational Standards Institute and is the author of a number of books and articles of education and governance. His latest book, Beyond the Manual: A Realist's Guide to Independent School Governance is available on iTunes or at https://www.smashwords.com/books/view/388729

    View my profile on LinkedIn
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